Difficult Conversations: How to "Address" for Success in the Professional World

A leader’s ability to successfully navigate difficult conversations in the workplace contributes to an environment of trust, respect, and overall clearer communication. Though these benefits are often named by employees when describing an "ideal" workplace, opportunities for open and honest engagement are frequently missed due to a lack of comfort. Mastering difficult conversations is a critical component of managing teams and modeling transparency in a professional setting. This webinar will challenge participants to consider their level of comfort with difficult conversations, and provide takeaways aimed at increasing their confidence, as well as competence, in this vital professional communication skill.

Participants will be able to:

-Identify barriers to approaching difficult conversations in the workplace. 

-Explore factors that contribute to success in managing behaviors and setting expectations through difficult conversations. 

-Examine practical techniques to use in identifying the "when, where, why, and how?" of engaging staff in difficult conversations.

Suggested Domain: Professional Responsibility

This webinar is part of our Established Professional programming.