This presentation will share one hospital’s re-invention of their volunteer program. The change from multiple supervisors to one, adding team building and education opportunities, and regular volunteer-run playroom activities were implemented. As a result, the volunteer program is more robust, yielding favorable outcomes for patients, families, staff, and the volunteers themselves.
■ Identify current research findings regarding supervisory styles that enhance the retention of volunteers.
■ Draw inspiration from one child life department that completed a full-scale overhaul of their volunteer program to address identified needs, improve the quality of their volunteer resources.
■ Identify resources to adapt to your volunteer program.