The Power of Pre-Calls: Laying the Foundation for Success

Karen Gloer, CCLS has been a certified child life specialist for 21 years, with 14 years of experience providing services to patients and families in Radiology. In her role as a CLS in Radiology, Karen has actively participated in several quality improvement initiatives aimed at providing more comprehensive care to Radiology patients and families. These initiatives have included the development of easy to understand written preparation materials, creation of peer-model preparation videos, and institution of a pre-call program designed to set patients and families up for success.

Sara Easley, CCLS has been a child life specialist for 22 years, with 20 years of experience providing services within the Radiology department. In 2012, Sara launched the MRI Try Without program at Children’s Mercy Hospital and was published in Pediatric Radiology, Effects of an MRI Try Without program on patient access (2019). 

Amy McCullough, CCLS, has been a certified child life specialist for 22 years and currently serves as Child Life Program Coordinator at a Children’s Mercy satellite location in Independence, MO. Amy has 15 years of experience providing services in the Radiology department and with the help of co-presenter, Sara Easley, launched our MRI/VCUG pre-call program in 2020 in order to improve communication with our patients and families.