Creating Moments of Comfort and Inspiration

Research has shown what you in the healthcare field often observe to be true: human interactions and emotional connections can have a significant impact on a patient’s overall journey and good health outcomes. You are a critical piece in creating an environment where ordinary interactions become moments of comfort and inspiration for patients, their families, and your fellow staff members.  

Blending Disney’s time-tested approach to service with healthcare examples and best practices, explore three Service Principles that can help you create exceptional service experiences, strengthen connections, and elevate beyond your tasks to deliver on a higher purpose. By equipping you with these concepts and tools, we believe that you can make an even more powerful impact on the lives of patients and their families. 

ABOUT DISNEY INSTITUTE 

For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer and employee experiences. Rooted in time-tested business insights on leadership, employee engagement, and quality service, the Disney approach helps create a culture of excellence at our Disney parks and resorts. Disney Institute helps professionals, teams, and organizations around the world apply these business insights to improve their own experiences. Disney Institute offers professional development virtually through on-demand and online live formats, as well as private engagements for groups and advisory services for entire organizations.