Not sure where to begin? Watch the informational video below to learn more about all the features of our Online Learning Portal.

Online Learning Portal FAQs

Where can I find the webinar or package I purchased?

Once you have purchased a webinar or package, you can find it on "My Dashboard" of your online learning portal. Your dashboard will contain all the purchased content, provide links to watch the webinars both live or on demand, as well as access all additional content for each webinar (certificate, handouts, speaker information, etc).

How do I access the certificate from a webinar?

Certificates of Attendance are provided through your "My Dashboard". The certificate will become available to you after you have viewed the webinar, take the evaluation, and passed the quiz. Once you have downloaded the certificate, you will need to manually upload those PDUs to your ACLP profile. This is done by logging into your ACLP profile and clicking on "Certification Portal," then "Add PDUs." You will be asked to indicate the domain for your PDU which can be found on the certificate.

How do I access the handouts from a webinar?

Once you have purchased the webinar, navigate to that specific webinar by selecting "My Dashboard" on your online learning portal. Click on the webinar you are interested in. If there are handouts available for that webinar, you will find them available to download by selecting the "Handouts" tab.

How long will on-demand content be available for in my dashboard?

All of the content you purchase will be available to view on-demand for an entire year from the date of purchase. As your access timeline draws to a close, you will receive notifications reminding you that your content is set to expire. Please be sure to print and retain any certificates of attendance prior to your content's expiration date. These materials will not be available to you after this date.

When I try to join or watch a webinar, there is no button to view?

For best results, please be sure to use a Google Chrome browser on a desktop or laptop. The webinar platform is not compatible with Internet Explorer or Ipads or smartphones.

I have a question not listed here? Who do I contact?

Please email webinars@childlife.org 


Technology Issues

When I try to join a webinar, the webinar button is not visible and/or the webinar does not load?

For best results, please be sure to use a Google Chrome browser on a desktop or laptop. The webinar platform is not compatible with Internet Explorer or Ipads or smartphones.

I am having trouble streaming the audio and/or the audio is not synced with the slides?

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

Audio problems are typically caused by low bandwidth. Please move as close as you can to your router and close all other programs on your computer that may be using the internet.

Audio problems can also be caused by using a hospital VPN or remote desktop. Either of these applications can block audio and are not recommended.

If you continue to have technical issues send an email to webinars@childlife.org 

The webinar slides are out of sync and/or I can't see the slides?

The first step is to refresh your screen by pressing the F5 key on your keyboard or clicking the "refresh" button in your web browser. Also, confirm that you have the webinar room open in a Google Chrome browser using a desktop or laptop computer (not Internet Explorer).

I tried refreshing my browser and am using Google Chrome, what else can I do to solve my tech issue?

Your IT department may need to make adjustments to allow you access. Please email me at webinars@childlife.org and I’ll help you troubleshoot.

Please use this Event Center system test to make sure that your computer is able to successfully join the webinar room:

http://eventcenter.commpartners.com/se/Meetings/BrowserTest_New.aspx?account.id=CommPart 

Ask your IT department to open the following IP addresses and ports to allow for Event Center traffic: 

 72.32.161.112 port 80, 443 (web and audio) 

 72.32.200.104 port 80, 443 (web and audio) 

 72.32.221.65 ports 80, 443 (web and audio) 

 72.32.221.66 ports 80, 443 (web and audio) 

 67.203.7.114 ports 80, 443 (web and audio)

In addition, please ask your IT Department to whitelist or allow these websites to stream audio and video: www.commpartners.com www.ec.commpartners.com www.eventcenter.commpartners.com www.streamlock.net

I have a question not listed here? Who do I contact?

Please email webinars@childlife.org