Tension Between the Two: Navigating ethical responsibility and duty to provide care amidst an increasingly violent healthcare landscape - 2024 Child Life Conference
The healthcare environment has seen an unprecedented increase in violence toward healthcare workers. Distressed patients and families may respond with threats or acts of violence toward providers focused on care and healing. This presentation will discuss the ethical responsibility of child life professionals within potentially violent patient care situations, including how to utilize an ethics-based framework to address the pull between professional duty and personal safety.
Jessica K. Liles, MPS, CCLS
Director of Volunteer & Family Support
Le Bonheur Children's Hospital
Jessica Liles, MPS, CCLS, serves as the Director of Volunteer & Family Support for Le Bonheur Children’s Hospital. She began her career at Le Bonheur Children’s Hospital in 2006, after completing a dual internship in music therapy and child life. As a Certified Child Life Specialist, she provided direct clinical care in both inpatient and outpatient settings for over a decade before moving into a formal leadership role. Professionally, Jessica enjoys learning about new topics and supporting others, which led to her interest in this topic. Outside of work, Jessica enjoys spending time with her family and friends, playing Aunt Neta's card game, shopping at Costco, and snuggling with her puppies, Ike and Oakley.
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