When the “Right” Words Seem to Hold Us Back:  Approaching Difficult Conversations with Confidence

Engaging in difficult conversations is not solely about having the “right” words; it’s about how compassion, perspective, and words work together to create meaningful conversations. This webinar will focus on empowering professionals to feel equipped when navigating sensitive discussions with families at end of life. Through case examples and personal experiences from bereaved parents, effective child life and communication strategies will be explored.

After this webinar, participants will have:

an increased ability to identify and process difficult conversations related to children and families’ experiences at end of life

additional knowledge on how to initiate conversations with a child and their family independently or collaboratively with a support team

expanded insight on how joint efforts within a palliative care team benefit the child and their family

further information regarding the role and responsibilities of the child life specialist when working with children and families at end of life

Jennifer Smith

MS, CCLS, CIMI

Jennifer Smith earned her BS and MS in human development and family studies with a concentration in child life from The University of Alabama in Tuscaloosa, AL. She completed her undergraduate child life internship at Le Bonheur Children’s Hospital in Memphis, TN, and her graduate child life internship at St. Jude Children’s Research Hospital in Memphis, TN.  She began her career at Phoenix Children’s Hospital, Phoenix, AZ, where she worked for 6 years.  Jennifer is a currently a Child Life Specialist III providing child life services for patients and families in the Pediatric Intensive Care Unit at St. Jude Children’s Research Hospital, Memphis, TN, where she has worked for 11 years.  She is an integral member of the Quality of Life Team and the Quality of Life Bereaved Parent Mentor Steering Committee.  

Ashley Carr

CCLS

Ashley Carr earned her BS in child and family studies with an emphasis in child life from The University of Southern Mississippi, Hattiesburg, MS. She completed her child life internship at The Johns Hopkins Medical Center in Baltimore, MD and began her career at St. Jude Children’s Research Hospital in Memphis, TN, where she has worked for 11 years.  Ashley is currently a Child Life Specialist III, providing child life services to patients receiving bone marrow transplants and cellular therapy on the inpatient bone marrow transplant unit at St. Jude Children’s Research Hospital, Memphis, TN. She is an integral member of the Quality of Life Team, facilitates clinical supervision and is a member of the planning committee for Schwartz Center Rounds.

Key:

Complete
Failed
Available
Locked
When the “Right” Words Seem to Hold Us Back:  Approaching Difficult Conversations with Confidence - Video
Open to view video.
Open to view video.
When the “Right” Words Seem to Hold Us Back:  Approaching Difficult Conversations with Confidence - Quiz
3 Questions  |  Unlimited attempts  |  2/3 points to pass
3 Questions  |  Unlimited attempts  |  2/3 points to pass
When the “Right” Words Seem to Hold Us Back:  Approaching Difficult Conversations with Confidence - Certificate
1.50 PDU credits  |  Certificate available
1.50 PDU credits  |  Certificate available