Won't You Be My Neighbor: Diversity in the Workplace

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Using Mr. Rogers’s Neighborhood as a framework, this presentation seeks to increase individuals’ knowledge of diversity and trust in the workplace. Diversity, beyond observable differences, triggers emotional labor on both the individual and team level. Participants will be challenged to think about their own emotional labor, instances in which they rely on surface and deep level acting, and how it might be affecting their professional relationships

Participants will be able to:
-Define diversity and explore how it impacts key concepts such as trust and performance in the workplace

-Define emotional labor and interpersonal trust as they relate to diversity

-Define Emotion Regulation Theory and apply it to their own role performance and satisfaction

-Reflect on personal characteristics that impact individual contributions to and experiences of diversity

-Explore the impact of interpersonal diversity on workplace performance and satisfaction

Suggested Domain: Professional Responsibility

Julia Young, MS, MA, CCLS, RMHCI

Julia Young has been a child life specialist since 2014. She completed a B.S. in human development and family science and a B.A. in Spanish linguistics at the Ohio State University. She completed an M.S. in human development and family science with an emphasis in child life from the University of Georgia in 2014 and an M.A. in clinical mental health counseling with a play therapy certificate from the University of Central Florida in 2019. Julia has provided child life services in the emergency department, NICU, acute pediatrics, and inpatient hematology/oncology.

Haley Messmore, BS, CCLS

Haley Messmore has been a child life specialist since 2014. She completed her B.S. in child development at the University of Iowa. Haley did a child life practicum abroad in Cape Town, South Africa and her child life internship at Children's Hospitals and Clinics of Minnesota. Haley currently works at Arnold Palmer Hospital for Children in Orlando and has provided child life services in acute pediatrics and an ICU step-down unit. In the community, Haley serves on the board of directors of Michelee Puppets, a non-profit organization that uses puppetry to enhance the lives of children.