Difficult Conversations: How to "Address" for Success in the Professional World

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A leader’s ability to successfully navigate difficult conversations in the workplace contributes to an environment of trust, respect, and overall clearer communication. Though these benefits are often named by employees when describing an "ideal" workplace, opportunities for open and honest engagement are frequently missed due to a lack of comfort. Mastering difficult conversations is a critical component of managing teams and modeling transparency in a professional setting. This webinar will challenge participants to consider their level of comfort with difficult conversations, and provide takeaways aimed at increasing their confidence, as well as competence, in this vital professional communication skill.

Participants will be able to:

-Identify barriers to approaching difficult conversations in the workplace. 

-Explore factors that contribute to success in managing behaviors and setting expectations through difficult conversations. 

-Examine practical techniques to use in identifying the "when, where, why, and how?" of engaging staff in difficult conversations.

Suggested Domain: Professional Responsibility

This webinar is part of our Established Professional programming. 

Cristie Suzukawa Clancy, MS, CCLS

Cristie holds a BA in child development and an MS in child life. As a child life supervisor at Children's Hospital Los Angeles, Cristie leads a team of 10 Certified Child Life Specialists and provides oversight for the department’s education programming, including the child life internship. Cristie is an adjunct faculty member at Nova Southeastern University, and is also working to develop courses for Concordia University Ann Arbor's new child life master's program. Cristie currently serves on the ACLP Focus Review Board and Abstract Review Committee.


02/20/2020 at 3:00 PM (EST)  |  Recorded On: 02/20/2020
02/20/2020 at 3:00 PM (EST)  |  Recorded On: 02/20/2020
7 Questions
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions  |  Unlimited attempts  |  4/5 points to pass
1.00 PDUs credit  |  Certificate available
1.00 PDUs credit  |  Certificate available