Know Your Worth! How to Lean into Quality Improvement to Define the Financial Value and Elevate Child Life Services - LIGHTNING PASS 2025
This webinar will introduce key principles of quality improvement and lean methodology, with a focus on how these concepts can be applied to pediatric healthcare initiatives. Presenters will share the rationale and outcomes of a recent project, offering insights from their unique professional perspectives. The session will also highlight personal experiences from each speaker to illustrate real-world applications. Attendees will leave with practical models for streamlining child life clinical workflows and strengthening program advocacy.
Suggested Domain: Professional Responsibility; DEI
Credits:1.0
Learning Objective(s):
1. By the end of this presentation, participants will be able to identify the quality improvement process, lean methodology, and the interrelatedness with pediatric healthcare interventions.
2. By the end of this presentation, participants will be able to reflect on colleagues' experiences participating in a pediatric healthcare project.
3. By the end of this presentation, participants will be able to engage in correlate the material presented to their current programs and infuse information into program enhancement.
Please note: All webinar content and its certificate will expire on June 9, 2028, regardless of when it is purchased, accessed, or completed. At that point, the contents will no longer be available in any form, including as an archive or as a PDU certificate. It is the responsibility of the learner to complete the contents and download and save the certificate for their records prior to June 9, 2028.
Caroline G. Cortezia, CCLS, MS
Neurosciences Improvement Specialist
UCSF Health
At UCSF Health, my commitment to enhancing patient care in Neurosciences has been at the forefront of my role as a Neurosciences Improvement Specialist. Partnering with stakeholders, I have leveraged quality improvement models to elevate patient safety and the overall patient experience. Our collaborative efforts focus on strategic growth and clinical excellence across various neurology and neurosurgery service lines, strongly emphasizing culturally diverse and trauma-informed care approaches. My experience as a Child Life, Behavioral, and Quality Improvement Specialist equips me with valuable insight on how to enhance services provided to patients and families in any setting.
With a background that spans the healthcare and education industries for over 25 years, I am passionate about providing consultation services to varied industries. I apply complex quality improvement models and techniques, such as Lean methodology, to improve programs and institutions. My main areas of expertise are behavior modification, clinical care improvements, patient experience & safety, strategic growth, and program expansion. I am also passionate about advancing systems by providing education to the public via public speaking within varied platforms.
Alejandra Kim-Arredondo, CCLS, MS
Child Life Specialist II
UCSF Benioff Children’s Hospital San Francisco
Alejandra Kim is a Certified Child Life Specialist (CCLS) at UCSF Benioff Children’s Hospital San Francisco. She earned her Master of Science in Child Life Specialist from Loma Linda University and has spent the past 9 years at UCSF serving as Playroom Coordinator, Cardiac CCLS, and now, a Perioperative CCLS. She was a key contributor to the Child Life Value Improvement Project, which demonstrated how child life specialists can save hospitals millions annually. Based in San Francisco with her husband, Alejandra loves exploring the city and traveling the world!
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