Navigating Difficult Conversations On and Off the Interdisciplinary Team: How to Improve Communication with Your Colleagues - LIGHTNING PASS 2025
This webinar will help participants become stronger, healthier communicators by addressing common causes of conflict and miscommunication within interdisciplinary and child life teams. Through practical strategies, case examples, and video demonstrations, attendees will explore how to navigate bias, emotional responses, and team dynamics using proactive, assertive, and empathetic communication skills.
Suggested Domain: Professional Responsibility
Credits: 1.0
Learning Objective(s):
1. Identify the relational and social dynamics embedded in working with the interdisciplinary team and on the child life team
2. Learn self-reflection skills to shift your mindset, attitude, and approach when working with colleagues through conflict
3. Develop communication strategies to improve your work relationships in positive ways
Please note: All webinar content and its certificate will expire on June 9, 2028, regardless of when it is purchased, accessed, or completed. At that point, the contents will no longer be available in any form, including as an archive or as a PDU certificate. It is the responsibility of the learner to complete the contents and download and save the certificate for their records prior to June 9, 2028.
Lisa Cies, MA, CCLS
Child Life Specialist II
UCLA Mattel Children's Hospital
Lisa Cies is a Child Life Specialist II currently working at UCLA Mattel Children’s Hospital in Santa Monica, CA. Her undergraduate education at UC Davis focused on child and human development, and she received her Masters in Early Childhood Education and Child Life from Mills College in Oakland. She has been a child life specialist for over 20 years, having also worked at UCSF Benioff Children’s Hospital and Children’s Hospital Los Angeles. She has worked with nearly every patient population (PICU, transplant, hem/onc, ER, surgery, and more) and has loved them all! Over the years, she has developed a passion for communication. It first focused on how to help kids and teens expand their “growth mindset” while undergoing stressful procedures, but has continued to look at how we listen and speak with parents and our colleagues to have healthier communication and less conflict. When she’s not at the hospital, she’s chasing around her three boys (3, 6 and 45 years old) and cooking new recipes.
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